If you’re one of the millions of South Africans relying on the SASSA SRD R370 grant, keeping your contact information up to date is essential. Many applicants miss out on important notifications and payment alerts simply because their SRD phone number is outdated or no longer accessible.

Your phone number is used to receive payment confirmations, OTPs (One-Time PINs), and grant-related updates. If you’ve Change SRD Phone Number, lost your SIM card, or had your phone stolen, it’s crucial to update your information on the SASSA SRD system as soon as possible.

In this guide, you’ll learn exactly how to change your SRD phone number, what to do if you’ve lost both your phone number and Application ID (AppID), and how to use SASSA’s WhatsApp channel to get help.

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Step-by-Step: How to Change SRD Phone Number Online

To change your SRD contact number, follow these steps on the official SASSA SRD website:

1. Visit the Official SRD Website

Head to https://srd.sassa.gov.za/sc19/contact. This is the official portal for all contact detail updates.

2. Find the “Change Contact Details” Section

Scroll until you see the section labeled “How do I change my contact details?” Click the link to begin the update process.

3. Enter Your ID Number and Application ID

You’ll need:

Your South African ID number
Your Application ID (AppID), which was issued to you when you first applied for the SRD grant

4. Submit Your New Phone Number

After entering your details, input the new mobile number you want to associate with your SRD account.

5. Verify the Number with an OTP

SASSA will send a One-Time PIN (OTP) to your new number. Enter the code to confirm ownership.

6. Finalize the Update

Once your OTP is verified, your new number will be registered on the system. You’ll begin receiving SMS notifications to this number going forward.

How to Change SRD Phone Number Without Application ID

If you don’t have access to your Application ID, it’s still possible to retrieve it and change your number. Here’s what to do:

Step 1: Go to the SRD Website

Visit srd.sassa.gov.za and navigate to the contact details update page.

Step 2: Enter Your ID Number

Submit your South African ID number. The system may allow you to retrieve your AppID using linked data.

Step 3: Follow On-Screen Prompts

SASSA might ask for other personal information to validate your identity. In some cases, your AppID may be displayed or emailed to you.

Step 4: Proceed to Change Your Number

Once you have your AppID, repeat the phone number update process as outlined earlier.

Note: If this method doesn’t work, you can contact the SASSA call center at 0800 60 10 11 for assistance.

SRD Lost Phone Number and Application ID

Losing both your SRD phone number and AppID can feel frustrating, but it’s not the end of the road. Here’s how to handle the situation:

1. Call the SASSA Toll-Free Line

Dial 0800 60 10 11 and explain your situation. You may need to verify your identity with:

Your South African ID
Previous contact info
Date of birth
Residential address

2. Visit a SASSA Office (If Necessary)

If you can’t update your details online, you may be required to go to a local SASSA office. Bring your green barcoded ID or smart ID card for verification.

3. Request Manual Update

Once your identity is confirmed, a SASSA agent can help you reset your contact information. Be prepared for a waiting period while they process your request.

4. Receive OTP on Your New Number

After approval, SASSA will send a verification PIN to your new phone number. Enter the OTP on the website or with an agent’s help to finalize the change.

SASSA Change Phone Number on WhatsApp

SASSA also offers support via WhatsApp—a convenient option for users with basic smartphones. Here’s how to use it:

Step 1: Save SASSA’s WhatsApp Number

Save 082 046 8553 to your contact list.

Step 2: Send a Message

Start by sending “Hi”, or type “Change Phone Number” to prompt the automated system.

Step 3: Follow the Prompts

The bot will guide you through a few steps:

Enter your South African ID number
Input your current or previous number
Provide the new number (if applicable)

Step 4: Wait for a Response

Depending on your situation, you may be redirected to update via the SRD site or given instructions for your case. This service is useful for general help but may not fully process the number change.

Reminder: The WhatsApp service is mainly for support and may not handle complex cases like lost AppIDs.

Tips for a Successful SRD Contact Update

To ensure a smooth and secure update process, follow these key tips:

Save Your AppID

Write it down or save it in your phone or email inbox. You’ll need it for any future updates.

Only Update Once Every 24 Hours

The SASSA system allows only one contact detail update every 24 hours. Be sure all your info is correct before submitting.

Use Secure Channels Only

Always use official channels—either the SRD website, WhatsApp number 082 046 8553, or the toll-free number.

Don’t Share Your OTP or AppID

Treat your OTP and AppID like a password. Don’t share them with anyone. SASSA will never ask for these over social media or unsolicited phone calls.

Visit a Branch for Complex Issues

If your case involves multiple complications (e.g. lost ID, phone, and AppID), it’s best to visit a physical SASSA office for personal support.

Final Thoughts

Keeping your SRD contact details current is a critical part of managing your SASSA grant effectively. Whether you’ve changed phones, switched numbers, or lost your AppID, there’s always a solution—if you follow the correct procedures.

From using the SASSA SRD website and retrieving your AppID, to contacting support via WhatsApp or in person, this guide walks you through every option.

Always prioritise accuracy, security, and official communication channels to protect your grant and personal information.

Author

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Tshinakaho Chauke is an author at Grade 12 Matric, sharing jobs, career guides, tips, and CV templates to help South African students and job seekers succeed.